Gather the details before calling
Take a photo of the existing heater’s model label and a wide photo of the equipment area if it is safe to access. Note the fuel type, how many people use hot water, and any gate, stairs, or narrow doors on the way in.
Review the proposed work
Ask which unit is included and what the quote covers for removal and connections. Discuss site-specific work, local approvals where applicable, and what can change the schedule. Conversions can have a larger scope than replacing a similar unit.
Prepare for the installation
Clear a path to the equipment and confirm when hot water will be interrupted. After the job, ask how to operate the unit, where the shutoffs are, and which documents to keep for warranty and maintenance.
