1. Check which fixtures are affected
If the problem is only at one fixture, note which one. If it affects the whole property, say so when you call.
2. Note when it started
Record whether the loss was sudden, intermittent, or gradual and whether any other work happened just beforehand.
3. Look for a visible error code
Write down or photograph the code before a technician visit. Keep the manufacturer’s model number with it.
4. Note any visible water
If you can safely observe the area, tell the technician whether water is near the tank, connections, or elsewhere. Avoid opening covers or taking the heater apart.
5. Check your service records
Gather the install date, past repairs, and warranty details. They help when comparing the next repair with a replacement.
6. Describe the site
Let the team know where the equipment sits and how to get to it. Call directly for an active leak or complete outage.
