Identify what failed
A failed part and a tank that has deteriorated can lead to different decisions. Ask the technician to explain the diagnosis, parts availability, and what the repair would address.
Compare two written scopes
For a repair, ask about the cost, warranty coverage, and the condition of the rest of the unit. For a replacement, ask about equipment, removal, connections, and any required site changes. Include downtime and the risk of another outage in the decision.
Use age and history as context
One repair may make sense on a unit that otherwise works well. Multiple recent repairs, visible deterioration, or long parts delays may make replacement worth pricing out.
